Return and refund policy

General terms and conditions for online shops (en adelante, la Web) es un sitio web propiedad de Bodega Tesalia SL, en adelante EL PROPIETARIO, con CIF/NIF nº: B11930070 y domicilio social en: Ctra. La Perdiz -las Abiertas Km 3,5 S/n Ca-6106,
C.P. 11630 – Arcos De La Frontera (Cádiz).
Access, reproduction and use of the services of the Website requires the prior acceptance of the Conditions of Use in force at any given time; THE OWNER reserves the right to modify these Conditions whenever it is necessary to do so.
The new text will be published on the website.
It is the user’s responsibility to know the Terms of Use before accessing the products and services of the Website; if you do not agree with them, please refrain from using it.

The Website is a work composed of various integrated and inseparable elements (text, illustrations, photographs, animated images, videos, computer programs, including the html codes of the website, etc.), the Intellectual Property of which belongs to the OWNER, except for material obtained under licence from third parties.
THE OWNER and its licensors retain at all times the Intellectual Property rights over the Website and over the different elements of which it is composed, individually considered, in all copies made (whatever the medium in which they are incorporated), granting them only the rights of use that are most appropriate for their use.
these are described below. Any rights not expressly assigned are reserved.

In addition to the above, the OWNER is responsible for the selection, design of the structure and arrangement of the
contents of the Website, as well as the party that has taken the initiative and assumed the risk of making the substantial investments aimed at obtaining, digitalising and presenting the same, therefore corresponding to it the protection that article 12 and Title VIII of Book II of the Intellectual Property Law may grant over the website, considered as a database. THE OWNER is also the sole owner of the design and graphic image of the Website, and reserves the right to take any legal action that may correspond to it against persons who imitate or make unfair use of the same.

It is allowed:
– Browsing the website, i.e. accessing and viewing it on a device, with any temporary or incidental reproduction being authorised, provided that this is not voluntary and forms an integral and essential part of the technological process of transmission. The browsing of certain sections of the website requires prior registration.
– Benefit (after registration), of the services and advantages provided by THE OWNER through the Website to its users, under the conditions expressly indicated in the different sections.
It is strictly prohibited:
– Any operations with respect to the Web, its contents, downloaded products and copies of all of them that are contrary to the Law, good customs and good faith.
– Any use outside the personal and private sphere, especially those for commercial or professional purposes, including the sending of advertising or messages and the collection and processing of data from third parties.
– Any type of extraction, public communication and/or transmission, in whole or in part, by any means, outside the private sphere of permitted use and, in particular, its incorporation into any other work,
including websites, collections or databases. Exceptions to this prohibition are the publication in the media of downloadable material from the Press Room section.
– The removal, concealment or falsification of the notices and warnings about the Intellectual or Industrial Property of the Website or of any of the products provided through the same.
– The operations and activities expressly prohibited in any other sections of these General Conditions and, in general, any that may harm the normal operation of the Website, other users or any third party.

The establishment of links and hyperlinks to the Website from other pages or websites is authorised, provided that they are not made in such a way as to damage the public and brand image of THE OWNER, of the Website or of any of the persons and products referred to therein. In the establishment of links to the Website, the use of techniques that imply confusion as to the identity and ownership of the contents, such as framing or other techniques, is expressly prohibited.
The establishment of links from pages or websites whose content promotes or advocates, directly or indirectly, any kind of violence, discrimination, pornography or illegal activity is prohibited.
Likewise, the establishment of links for commercial purposes is expressly prohibited.
In the creation of links, the use of elements extracted from the Website is expressly prohibited without the
prior express consent of THE OWNER
In no case shall it be understood that links to the Web from pages or websites of third parties imply relations of THE OWNER with the owners of these, nor imply any endorsement, sponsorship or recommendation of THE OWNER on them, so THE OWNER shall not be liable in any way with respect to your
content and lawfulness.

As a customer or user of the Website, you undertake to make appropriate use of the content and services offered through the Website and not to use them for:
1. Engaging in activities that are unlawful, illegal or contrary to good faith and public order.
2. Disseminate content or propaganda of a racist, xenophobic, pornographic, terrorist or human rights nature.
3. Causing damage to the physical and logical systems of the OWNER, its suppliers or third parties, introducing or spreading computer viruses or any other physical or logical systems that are likely to cause the aforementioned damage.
4. Disseminate content that is detrimental to the image and reputation of THE OWNER or third parties.
5. Violate the rights of Intellectual Property, Industrial, image, honour or others that correspond to the OWNER or third parties.
THE OWNER shall have full freedom to decide whether the contributions and messages are finally published on the website or not, being entitled to remove them when it deems appropriate.
Infringement of any of the rules contained in these Terms of Use and, in particular, of the provisions of these Terms of Use shall constitute a breach of the following
in this clause, shall entitle the OWNER to immediately terminate the OWNER’s membership or to terminate the OWNER’s rights under this clause.
Web subscriber.

The payment methods accepted in the online shop are:
– Credit card
– Paypal

The shipping methods available in the online shop are:
– Free shipping

The delivery times for deliveries made in the online shop are:
48 to 72 hours.

On the basis of the provisions of art. 103 of the General Law for the Defence of Consumers and Users, the following is excluded
right of withdrawal due to the following reason:.
– Sealed products that are unsuitable for return due to hygiene reasons, which can
unsealed after delivery.
– Products that are alcoholic beverages with an agreed price at the time of sale.

To request a product exchange, the customer must contact customer service within the following time frames
48 to 72 hours.
after receipt of the order.
In case of returns, shipping and collection costs will be borne by Bodega Tesalia SL.
In the event that the product to be exchanged has a higher price than the one previously purchased, the customer must pay the
difference in value. If, on the other hand, the new product has a lower price than the one previously purchased, it will not be refunded.
the difference of the amount in cash, but will be in the form of a gift certificate to be used on your next

To manage any kind of return or exchange of products purchased on the customer
you should contact our Customer Service Department.
The customer must indicate the order number and we will tell him exactly all the steps to follow.
We also inform you that we will not accept exchanges or returns that have not been previously communicated.
by the indicated ways.

The customer may cancel the order without any charge and without providing any reason, by contacting customer service as soon as possible by telephone: 611187157, or through the following email address:, whose opening hours are as follows: From 8.00 a.m. to 4.00 p.m.
Si el pedido no ha salido de nuestros almacenes, lo cancelaremos sin problema, pero si el pedido ya está de camino, tendremos que esperar a recibirlo de vuelta y una vez confirmada la recepción del mismo, se devolverá el importe del producto menos los gastos de envío y la devolución será llevada en la misma forma de pago utilizado en la compra.

La información o datos personales que nos facilite serán tratados con arreglo a lo establecido en la Política de Privacidad. By using this website you consent to the processing of such information and data and declare that all information or data you provide is true and corresponds to reality.
THE OWNER reserves the right to make, without prior notice, the modifications it deems appropriate on the Web, and may change, delete or add content and services provided through the same, as well as the way in which they are presented or located. Although THE OWNER will make its best efforts to keep the information contained in the Web updated and free of errors, it does not offer any guarantee regarding its accuracy and up-to-dateness. The obtaining of any specific result or purpose is not guaranteed, so that access and use of the Web is the sole responsibility of users and customers.
THE OWNER will pursue the breach of these Terms of Use, as well as any misuse of the Web or its contents, infringements of the rights that correspond to it or its licensors, especially those of Intellectual and Industrial Property, exercising all actions, civil and criminal, which may correspond in law.

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